GTS-Cloud MCCP is a cloud based multi-tenant & Multichannel Contact Center platform which can be deployed in a local datacenter for the hosting and management of a modern contact & support center services and enabling any company to operate these services with the assistance of our technical support team.
Built on an international leading white label web-based helpdesk software, the GTS-Cloud MCCP is a cheaper and efficient solution enabling interactive communication service between digital clients and the company’s representatives, through multiple channels:
- Email address
- Web form on the Corporate Website
- VAS long Number : for Voice call and SMS message
- Social networks: Facebook or Twitter.
GTS-Cloud MCCP supports all the standard & advanced helpdesk features to ensure efficient management of customer support such as the automatic generation & closing of tickets related to each client request. It can be seamlessly integrated to Google Contacts or any customer database of the company.